Privacy Policy
Privacy Policy
1. General
1.1. Objective
This Privacy Policy is intended to inform you about the nature, scope, and purpose of the processing of personal data on our website www.am2softmag.com and the associated web pages, features, and content (hereinafter collectively referred to as the "Website"). This Privacy Policy applies regardless of the systems, platforms, and devices (e.g., desktop or mobile) on which the Website is made available.
The provider of this website and the entity responsible for data protection is Heraeus AMLOY Technologies GmbH (hereinafter referred to as the "Provider," "we," or "us"). For further details and contact information, please refer to the legal information on our website.
You can contact our Data Protection Officer at the following email address: dataprotection@heraeus.com or by mail: Data Protection Officer, c/o Heraeusstr. 12-14, 63450 DE-Hanau.
The term "user" refers to all customers and their employees, as well as visitors to our website.
1.2. Legal basis
Your personal data is collected and processed on the following legal bases:
Consent pursuant to Article 6(1)(a) of the General Data Protection Regulation (GDPR): Consent is a freely given, specific, informed, and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of his or her personal data.
Necessity for the performance of a contract or for taking steps prior to entering into a contract pursuant to Article 6(1)(b) of the GDPR, i.e., the data is necessary for us to fulfill our contractual obligations to users, or we need the data to prepare a contract with users.
Processing to fulfill a legal obligation under Article 6(1)(c) of the GDPR, i.e., data processing is required by law or other regulations.
Processing to protect legitimate interests pursuant to Article 6(1)(f) of the GDPR, i.e., processing is necessary to protect our legitimate interests or the legitimate interests of a third party, provided that such interests do not override the fundamental rights and freedoms of users that require the protection of personal data.
1.3. Rights of data subjects
You may exercise your rights as a data subject with respect to your processed personal data at any time by contacting the Data Protection Officer using the contact information provided above. As a data subject, you have the following rights.
1.3.1. Right to withdraw consent: If personal data is processed on the basis of consent, you have the right to withdraw that consent at any time with future effect, in accordance with Article 7 of the GDPR.
1.3.2. Right to information: In accordance with Article 15 of the GDPR, you may request confirmation as to whether your data is being processed. If this is the case, you have the right to obtain information about the data free of charge.
1.3.3. Right to rectification: If personal data has been processed inaccurately, you have the right to have that data rectified without undue delay in accordance with Article 16 of the GDPR.
1.3.4. Right to erasure: If you have withdrawn your consent, objected to the processing of your personal data (and there are no overriding legitimate grounds for the processing), your personal data is no longer necessary for the original purpose of the processing, there is a corresponding legal obligation, or personal data has been processed unlawfully, you have the right to have your personal data erased in accordance with Article 17 of the GDPR.
1.3.5. Right to restriction of processing: In accordance with the provisions of Article 18 of the GDPR, you have the right to request that the processing of your personal data be restricted.
1.3.6. Right to data portability: Under Article 20 of the GDPR, you have the right to receive the personal data you have provided in a structured, commonly used, and machine-readable format.
1.3.7. Right to object: If the processing of personal data is necessary to protect the legitimate interests of our company, you may object to such processing at any time in accordance with Article 21 of the GDPR.
1.3.8. Right to lodge a complaint: Under Article 77 of the GDPR, you have the right to lodge a complaint with the competent supervisory authorities.
1.4 Deletion of Data
Your personal data will be deleted as soon as the purpose for which it was collected no longer applies and there are no further legal or contractual obligations to retain it.
1.5. Safety measures
State-of-the-art organizational and technical security measures are implemented to ensure compliance with legal requirements and to protect personal data against accidental or intentional manipulation, loss, destruction, and unauthorized access.
1.6. Sharing of Data with Third Parties and Third-Party Providers
We disclose data to third parties only in accordance with legal requirements. We share user data with third parties only when necessary (e.g., for billing purposes) or for other purposes required to fulfill our contractual obligations to users or to comply with legal regulations.
To the extent that we use subcontractors to provide our services, we will take appropriate legal precautions as well as technical and organizational measures to protect personal data in accordance with applicable legal requirements.
If, within the scope of this Privacy Policy, we use content, tools, or resources from other providers (hereinafter collectively referred to as "third-party providers") that are based in a third country, it can be assumed that data will be transferred to those third countries.
Third countries are countries where the GDPR does not apply directly, i.e., in principle, all countries outside the EU or the European Economic Area. Data may only be transferred to third countries if an adequate level of data protection is ensured, if users have given their consent, or if the transfer of such data is permitted by law.
1.7. Obligation to Provide Personal Data
We do not make the conclusion of contracts between you and us contingent on your prior provision of personal data to us. In principle, there is no legal or contractual obligation for you, as a customer, to provide us with your personal data; however, we may be unable to provide certain offers, or only to a limited extent, if you do not provide the necessary data. Should this be the case in exceptional instances with regard to the offers described below, you will be informed of this separately.
1.8. Automated decision-making process
We do not intend to use the personal data we collect from you for automated decision-making processes (including profiling).
1.9. Update to the Privacy Policy
We reserve the right to amend this Privacy Policy to reflect changes in the legal landscape or changes to our services and data processing practices.
If the user’s consent is required, or if elements of the privacy policy constitute part of the contract entered into with the user, changes will be made only with the user’s consent.
Users are asked to review the privacy policy regularly.
2. Detailed information on data processing
2.1. Hosting and CDN
We host our website externally and use a content delivery network (CDN) to ensure that our website is fast, reliable, and secure.
2.1.1. Amazon Web Services
We use the services and infrastructure of Amazon Web Services to operate our website and its components. The provider is Amazon Web Services, EMEA SARL, 38 avenue John F. Kennedy, L-1855, Luxembourg (hereinafter referred to as "Amazon").
When you visit our website, Amazon records various log files, including your IP addresses. Amazon’s use of this data is based on Article 6(1)(f) of the GDPR. We have a legitimate interest in ensuring that our website is provided securely, quickly, and efficiently by a professional service provider.
We have entered into a Data Processing Agreement (DPA) in accordance with Article 28 of the GDPR for the use of the aforementioned service.
Data is transferred to the United States based on the European Commission’s Standard Contractual Clauses. For more details, please visit: aws.amazon.com/de/blogs/security/aws-gdpr-data-processing-addendum/
2.1.2. Fastly
We use the Fastly Content Delivery Network (CDN). The provider is Fastly, Inc., 475 Brannan St 300, San Francisco, USA (hereinafter referred to as "Fastly").
Fastly is a globally distributed content delivery network. For the technically necessary transactions, data is transmitted between your browser and our website via Fastly’s content delivery network. We use Fastly based on our legitimate interest in ensuring that our website is displayed as quickly as possible, without interruptions, errors, or security issues (Art. 6(1)(f) GDPR).
To use the service mentioned above, we have entered into a Data Processing Agreement (DPA) in accordance with Article 28 of the GDPR.
Data is transferred to the United States based on the European Commission’s Standard Contractual Clauses. For more details, please visit: www.fastly.com/de/data-processing
Fastly is certified under the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the United States designed to ensure compliance with European data protection standards when processing data in the United States. Every company certified under the DPF is required to comply with these data protection standards. For more information, please contact the provider via the following link: www.dataprivacyframework.gov/s/participant-search/participantdetail
2.2. Data Processing on our Website
When you access our website, your browser automatically sends us certain information; This includes the name of the website and files accessed, the date and time of access, the amount of data transferred, notifications of successful access, browser type and version, your operating system, the referrer URL (the page you visited before visiting our website), your IP address, and the requesting provider.
The processing of the aforementioned personal data is technically necessary in order to provide you with our website as a service and is based on our legitimate interests pursuant to Article 6(1)(f) of the GDPR with regard to the operation of our website and to ensure the security of the processing (e.g., to prevent and detect cyberattacks).
2.3. Contacting us
When you contact us (via the contact form, email, or phone), your inquiry—including the personal information you provide (name, subject of inquiry, contact information)—will be stored and processed by us for the purpose of handling your inquiry.
The processing of this data is based on Article 6(1)(b) of the GDPR if the inquiry is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, processing is based on our legitimate interest in the effective handling of inquiries directed to us (Art. 6 (1) (f) GDPR) or on your consent (Art. 6 (1) (a) GDPR), if applicable.
Your data may be stored in our customer relationship management systems ("CRM systems"). The legal basis for the further processing of your data is the preparation of a business transaction (pursuant to Article 6(1)(f) of the GDPR).
2.4. Consent Management for Data Processing and the Use of Cookies
We use a Consent Management Platform (CMP) called CookieFirst to obtain the legally required consent for the use of cookies and other information, such as that stored in local and session storage, and to legitimize the subsequent data processing through consent where applicable. This technology is provided by Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, Netherlands. For more information, please visit: cookiefirst.com
We use the CMP to comply with legal obligations. Data processing is based on Article 6(1)(c) of the GDPR.
Specifically, we use CookieFirst to obtain your valid consent for the use and storage of information on the device you use to access our website, as well as for subsequent data processing based on consent, if necessary; to properly document this, we use a consent management platform.
When you access our website, a connection is established with the CookieFirst server to allow us to obtain your valid consent to the use of certain cookies and other technologies, as well as to data processing based on your consent. CookieFirst then stores a cookie in your browser to ensure that only the cookies you have consented to are activated and to properly document this. The processed data is stored until the specified retention period expires or you request the deletion of the data. Notwithstanding this, certain statutory retention periods may apply.
Our website and CookieFirst automatically collect and store information in so-called server log files, which your browser automatically transmits to us. The following data is collected:
To use the service mentioned above, we have entered into a Data Processing Agreement (DPA) in accordance with Article 28 of the GDPR.
2.5. Use of Cookies
We use essential cookies and similar technologies to the extent that they are technically necessary for our website to function properly. This includes, in particular, saving settings, ensuring that requested content is displayed correctly, and ensuring that technical processes can be executed reliably.
We use non-essential cookies only if you have given your explicit consent (opt-in) in accordance with Article 5(3) of Directive 2002/58/EC (also known as the "ePrivacy Directive," hereinafter "ePD") and the relevant national law implementing Article 5 (3) ePD. If you do not want cookies or other information to be stored on your computer, you can also disable the corresponding option in your browser’s system settings. Stored cookies and other information can also be deleted in the browser’s settings. Disabling cookies and other information may result in functional limitations on this website.
If you have consented to the storage of cookies and information on your device or to the access of information stored on your device, both activities are carried out in accordance with Article 5(3) of the ePD.
We obtain users' consent to the use of cookies and other information on all websites within the domain listed above.
You can change your cookie settings at hier.
2.6. Google Tag Manager (GTM)
We use the Google Tag Manager service. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter referred to as "Google").
Google Tag Manager (“GTM”) is used to centrally manage and control scripts and services (“tags”) on our website. GTM also ensures the proper functioning of the Consent Management Platform (CMP), which manages user consent.
Tags are small pieces of code used to integrate and control services such as analytics, marketing, or functionality on a website. GTM is used on our website solely as a control and management function for external services, ensuring that scripts requiring consent—such as analytics or marketing tools—are only activated after you have given your active consent. For embedded content (e.g., videos or social media elements), GTM ensures that such content is not loaded and displayed automatically, but only after you have given your active consent. Prior to this, only an information banner is displayed.
Google Tag Manager itself does not set any cookies or process any personal data; its sole purpose is to trigger the tags described. Depending on the service being loaded, the loading process may trigger device access requiring consent and data transmission. Which (personal) data is processed and how long it is stored depends entirely on the individual services integrated via GTM.
The use of Google Tag Manager is based on Article 6(1)(f) of the GDPR. Our legitimate interest lies in the simple and efficient integration and management of tags on our website. To the extent that consent is required for certain processing activities, such processing is carried out exclusively on the basis of your prior consent pursuant to Article 6(1)(a) of the GDPR and Article 5(3) of the ePD, provided that the consent covers the storage of cookies or access to information on the user’s device. Consent may be revoked at any time.
The data collected by the individual tags may be transferred to Google’s servers in the United States and processed there. Google is certified under the EU-U.S. Data Privacy Framework, which is intended to ensure an adequate level of data protection.
2.7. Server-side tracking with Google Tag Manager (sGTM)
In addition to the client-side Google Tag Manager (GTM), we use a server-side Google Tag Manager (“sGTM”) to technically control the collection and processing of data. In this process, tracking or analytics information is not transmitted directly from the browser to third-party providers, but is first sent to a server operated by us. There, the data is pseudonymized or aggregated in advance before being forwarded to services such as Google Analytics or other analytics or marketing platforms.
This architecture provides greater control over which information is shared with third parties and reduces reliance on browser-based tracking mechanisms. Depending on the configuration, server-side first-party cookies may also be used.
The processing is based on Article 6(1)(f) of the GDPR, as we have a legitimate interest in data-protection-friendly and efficient web analytics. To the extent that consent is required for certain processing activities, processing is carried out exclusively on the basis of your prior consent pursuant to Article 6(1)(a) of the GDPR and Article 5(3) of the ePD, insofar as the consent covers the storage of cookies or access to information on the user’s device. Consent may be revoked at any time.
For more information about Google's data processing practices, please review Google's Privacy Policy at the following links: https://policies.google.com/privacy?hl=de and https://marketingplatform.google.com/about/analytics/tag-manager/use-policy/.
2.8. Google Analytics
This website uses features of the web analytics service Google Analytics either directly in your browser (client-side tracking) or indirectly on our web server (server-side tracking). The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter referred to as "Google"). Google Analytics enables the website operator to analyze the behavior of website visitors.
The website operator collects various usage data, such as page views, time spent on the site, operating systems used, and the user’s location. Google may combine this data into a profile that is associated with the respective user or their device.
The purpose of using Google Analytics is to enable user recognition for the purpose of analyzing user behavior through the use of various technologies (e.g., cookies or device fingerprinting). We use demographic characteristics for our analyses. The information collected by Google regarding the use of our website is generally transmitted to a Google server in the United States and stored there.
The use of Google Analytics is based on your consent in accordance with Article 6(1)(a) of the GDPR and Article 5(3) of the ePD. You may withdraw your consent at any time with future effect.
To use the service mentioned above, we have entered into a Data Processing Agreement (DPA) in accordance with Article 28 of the GDPR.
Data is transferred to the United States based on the European Commission’s Standard Contractual Clauses. For more details, please visit: privacy.google.com/businesses/controllerterms/mccs/. You may object to the collection and storage of your data at any time with future effect. You can object to the collection and storage of data by Google Analytics with future effect by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout.
Data stored by Google at the user and event level that is associated with cookies, user identifiers (e.g., User ID), or advertising IDs (e.g., DoubleClick cookies, Android Advertising ID) is anonymized or deleted after 26 months. For more details, please visit the following link: support.google.com/analytics/answer/7667196
For more information about how Google uses data, as well as options for managing your settings and opting out, please visit Google’s websites: www.google.com/intl/de/policies/privacy/partners. (“How Google uses data when you use our partners’ websites or apps”), www.google.com/policies/technologies/ads (“How we use data for advertising”), www.google.de/settings/ads (“Manage the information Google uses to show you ads”).
2.9. Friendly Captcha
We use the "Friendly Captcha" service ((www.friendlycaptcha.com)) on our website. The provider is Friendly Captcha GmbH, Am Anger 3-5, 82237 Wörthsee, Germany.
Friendly Captcha is a security measure designed to prevent automated programs and scripts (known as "bots") from accessing our website.
Friendly Captcha does not set or read cookies on the visitor's device. For more information about data protection when using Friendly Captcha, please visit friendlycaptcha.com/legal/privacy-end-users/.
The legal basis for this processing is our legitimate interest in protecting our website from unauthorized access by bots, including protection against spam and the prevention of attacks (e.g., mass requests), pursuant to Article 6(1)(f) of the GDPR.
To use the service mentioned above, we have entered into a Data Processing Agreement (DPA) in accordance with Article 28 of the GDPR.
2.10. LinkedIn Insight Tag
We use the LinkedIn Insight Tag service, provided by LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland (hereinafter referred to as "LinkedIn"), to measure conversions. This tool places a cookie in your web browser. We use this cookie exclusively with your consent in accordance with Article 5(3) of the ePD. The processing of the data is based solely on your consent (Art. 6 (1) (a) GDPR).
To use the service mentioned above, we have entered into a Data Processing Agreement (DPA) in accordance with Article 28 of the GDPR.
The cookie enables the collection of data regarding LinkedIn members' visits to our website, including the URL, referrer, IP address, device and browser characteristics (user agent), and timestamps. IP addresses are truncated or hashed (when used to reach LinkedIn members across devices), and LinkedIn members’ direct identifiers are removed within seven days to pseudonymize the data. This remaining pseudonymized data is then deleted within 180 days.
LinkedIn does not share any personal data with us, but does provide anonymous reports on website traffic and ad performance.
LinkedIn members can control how their personal data is used for advertising purposes through their account settings: www.linkedin.com/psettings/advertising/actions-that-showed-interest
You can opt out of LinkedIn’s analysis of user behavior and targeted advertising by clicking the following link: www.linkedin.com/psettings/guest-controls/retargeting-opt-out
For more information about data protection on LinkedIn, please see LinkedIn's Privacy Policy: www.linkedin.com/legal/privacy-policy.
2.11. YouTube
We embed videos from the YouTube website. YouTube is operated by Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.
When you visit a page on our website that contains an embedded YouTube video, YouTube is automatically notified of which of our pages you have visited.
YouTube also uses technologies that allow it to collect information about visitors to this website. This information is used, among other things, to generate video statistics, improve the user experience of the website, and prevent fraud.
If you are logged into your YouTube account while visiting our site, you are allowing YouTube to associate your browsing activity directly with your personal profile. You can prevent this by logging out of your YouTube account.
We use YouTube based on our legitimate interest in presenting our website in an appealing manner, in accordance with Article 6(1)(f) of the GDPR. If consent has been provided, processing is carried out exclusively on the basis of Article 6(1)(a) of the GDPR and Section 5(3) of the ePD, insofar as the consent covers the storage of cookies or access to information on the user’s device (e.g., device fingerprinting). This consent may be revoked at any time with future effect.
For more information about YouTube's data processing practices, please refer to YouTube's Privacy Policy: policies.google.com/privacy?hl=en
2.12. Wistia
We embed videos from the Wistia website. Wistia is operated by Wistia, Inc., 120 Brookline St, Cambridge, MA 02139-4503, United States.
When you visit a page on our website that has a Wistia video embedded in it, Wistia automatically receives and stores information in its server logs, including data related to viewing, listening to, or accessing media (including when you pause and resume media, how many and which media items from a specific Wistia customer you have viewed, and how often you have viewed, listened to, or accessed specific media items), data related to the use of Wistia services, IP address, device, “cookie” information, and the page you requested.
We use Wistia based on our legitimate interest in presenting our website in an appealing manner, in accordance with Article 6(1)(f) of the GDPR. If consent has been provided, processing is carried out exclusively on the basis of Article 6(1)(a) of the GDPR and Article 5(3) of the ePD, insofar as the consent covers the storage of cookies or access to information on the user’s device (e.g., device fingerprinting). This consent may be revoked at any time with future effect.
For more information about Wistia’s data processing practices, please see Wistia’s Privacy Policy: wistia.com/privacy
The company is certified under the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the United States designed to ensure compliance with European data protection standards when processing data in the United States. Every company certified under the DPF is required to comply with these data protection standards. For more information, please contact the provider via the following link: www.dataprivacyframework.gov/s/participant-search/participantdetail
3. Customer Relationship Management (CRM)
We use the Microsoft Dynamics 365 CRM system from Microsoft (service provider is Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521 Ireland; hereinafter “Microsoft”) as a cloud service, which means that the data is processed in Microsoft data centers.
We use your data solely for the technical processing of inquiries and do not share it with third parties.
We use the system primarily to manage customers and prospects (leads) and to process user inquiries more quickly and efficiently. The use of the system is based on our legitimate interest pursuant to Article 6(1)(f) of the GDPR.
We have entered into a Data Processing Agreement (DPA) in accordance with Article 28 of the GDPR for the use of the aforementioned service.
Microsoft 's parent company is located in the United States and is certified under the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the United States designed to ensure compliance with European data protection standards when processing data in the United States. Every company certified under the DPF is required to comply with these data protection standards. For more information, please contact the provider via the following link: www.dataprivacyframework.gov/s/participant-search/participantdetail
For more information on data protection, please see Microsoft's Privacy Statement at privacy.microsoft.com/en-US/privacystatement.
4. Changes to the Privacy Policy
We reserve the right to amend this Privacy Policy to reflect changes in the legal landscape or changes to our services and data processing practices.
If the user’s consent is required, or if elements of the privacy policy constitute part of the contract entered into with the user, changes will be made only with the user’s consent.
Users are asked to review the privacy policy regularly.
Last updated: 8. Juni 2026
We host our website externally and use a content delivery network (CDN) to provide our website quickly, reliably and securely.
(1) Amazon Web Services
We use the services and infrastructure of Amazon Web Services to operate our website and its components. Provider is Amazon Web Services, EMEA SARL, 38 avenue John F. Kennedy, L-1855, Luxembourg (hereinafter referred to as “Amazon”).
When you visit our website, Amazon records various logfiles, including your IP addresses. Amazon is used on the basis of Art. 6 (1) (f) GDPR. We have a legitimate interest in a secure, fast and efficient provision of our website by a professional provider. We have entered into a Data Processing Agreement (DPA) in accordance with Art. 28 GDPR for the use of the aforementioned service. The data transfer to the United States is based on the Standard Contract Clauses of the EU Commission. You can find the details here: https://aws.amazon.com/de/blogs/security/aws-gdpr-data-processing-addendum/
(2) Fastly
We use the Content Delivery Network (CDN) Fastly. Provider is Fastly, Inc., 475 Brannan St 300, San Francisco, United States (hereinafter referred to as “Fastly”).
Fastly is a globally distributed content delivery network. For the technically necessary transactions, the information transfer between your browser and our website is routed via Fastly's content delivery network. Fastly is used on the basis of our legitimate interest in displaying our website as quickly, uninterrupted, error-free, and secure as possible (Art. 6 (1) (f) GDPR).
We have entered into a Data Processing Agreement (DPA) in accordance with Art. 28 GDPR for the use of the aforementioned service.
The data transfer to the United States is based on the Standard Contract Clauses of the EU Commission. You can find the details here: https://www.fastly.com/de/data-processing
The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link: https://www.dataprivacyframework.gov/s/participant-search/participantdetail
(1) When accessing our website, information is automatically transmitted from your browser to us; this includes the name of the website and files that are accessed, the date and time they are accessed, the quantity of data transmitted, reports about successful access, the browser type and version, your operating system, the referrer URL (the page you visited prior to visiting our website), your IP address and the requesting provider.
(2) The processing of your above-mentioned personal data is technically necessary for offering our website as a service to you and is carried out based on our legitimate interests in accordance with Art. 6 (1) (f) GDPR regarding the operation of our website and, to ensure the safeguarding of the security of the processing (e.g., to prevent and identify cyber-attacks).
(3) The collection and storage of your personal data in log files is necessary for the provision of the website. For this reason, you may not request the deletion or correction of this data or object to its processing.
(1) When you contact us (via contact form, e-mail or telephone) the request including all resulting personal data (name, request, contact details) will be stored and processed by us for the purpose of processing your request.
(2) This data is processed based on Art. 6 (1) (b) GDPR if the request is related to the fulfillment of an order or is necessary to carry out pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of inquiries addressed to us (Art. 6 (1) (f) GDPR) or on your consent (Art. 6 (1) (a) GDPR), if applicable.
(3) Your information may be stored in our customer relationship management systems (“CRM systems”). The legal basis for the further processing of your data is the preparation of a business transaction (in accordance with Art. 6 (1) (f) GDPR).
(1) We use a Consent Management Platform (CMP) called CookieFirst to obtain the legally required consent for the use of cookies and other technologies, e.g. objects in local and session storage, and to legitimize the subsequent data processing via consent, if required. This technology is provided by Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, The Netherlands. You can find more information here: https://cookiefirst.com
(2) We use the CMP to fulfill legal obligations. Data processing is based on Art. 6 (1) (c) GDPR.
(3) In Detail, we use CookieFirst to obtain your valid consent for the use and storage of information on the device you use to access our website as well as for a subsequent data processing via consent, if required, and to properly document this we use a consent management platform.
(4) When you access our website, a connection is established with CookieFirst’s server to give us the possibility to obtain valid consent from you to the use of certain cookies and information and for data processing on the basis of your consent. CookieFirst then stores a cookie in your browser in order to be able to activate only those cookies and information to which you have consented and to properly document this. The data processed is stored until the predefined storage period expires or you request to delete the data. Certain mandatory legal storage periods may apply notwithstanding the aforementioned.
(5) Our website and CookieFirst automatically collect and store information in so-called server log files, which your browser automatically transmits to us. The following data is collected:
(6) We have entered into a Data Processing Agreement (DPA) in accordance with Art. 28 GDPR for the use of the aforementioned service.
(1) We only use non-essential cookies, if you have given your express consent (opt-in) in accordance with Section Art. 5 (3) Directive 2002/58/EC (also known as “ePrivacy Directive” hereinafter referred to as “ePD“) and the respective national law that has implemented Art. 5 (3) ePD, e.g., Section 25 German Telecommunications-Telemedia Data Protection Act (TTDSG). In addition, if you do not want to have cookies or other information stored on your computer you can deactivate the corresponding option in your system settings on their browser. Stored cookies can also be deleted in the browser’s system settings. Disabling cookies or similar technologies may limit the functionalities of this website.
(2) If you have consented to the storage of cookies and information on your device or to the access to information stored on your device, both activities are carried out on the basis of Section Art. 5 (3) ePD.
(3) We obtain user-consent to use cookies on all websites within the domain heraeus-group.com
(4) You can change your cookie settings here.
(1) We use Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter referred to as “Google”).
(2) The Google Tag Manager is a tool that we can use either directly in your browser (client-side tagging) or indirectly cloud-based (server-side tagging) to integrate tracking or statistical tools and other technologies on our website. No user profiles are created by the Google Tag Manager itself, no cookies are set or stored and no independent analyzes are carried out. The Google Tag Manager only serves to manage and display the tools integrated via it. When using the Google Tag Manager, however, your IP address is recorded, which can also be transmitted to Google's parent company in the United States.
(3) With regard to the processing of users' personal data, reference is made to the following information on Google services. You can find usage guidelines here: https://www.google.com/intl/de/tagmanager/use-policy.html
(4) The Google Tag Manager is used based on your consent under Art. 6 (1) (a) GDPR and Section Art. 5 (3) ePD. The consent can be revoked at any time for the future.
(1) This website uses functions of the web analysis service Google Analytics either directly in your browser (client-side tracking) or indirectly on our webserver (server-side tracking). The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter referred to as “Google”). Google Analytics enables the website operator to analyze the behavior of website visitors.
(2) The website operator receives various usage data, such as page views, length of stay, operating systems used and origin of the user. This data may be summarized by Google in a profile that is assigned to the respective user or their device.
(3) The aim of using Google Analytics is to enable the user to be recognized for the purpose of analyzing user behavior through the use of various technologies (e.g., cookies or device fingerprinting). We use demographic characteristics for our analyses. The information collected by Google about the use of our website is usually transmitted to a Google server in the USA and stored there.
(4) The use of Google Analytics is based on your consent according to Art. 6 (1) (a) GDPR and Section Art. 5 (3) ePD. The consent can be revoked at any time for the future.
(5) We have entered into a Data Processing Agreement (DPA) in accordance with Art. 28 GDPR for the use of the aforementioned service.
(6) Details can be found here: https://privacy.google.com/businesses/controllerterms/mccs/.You can object to the collection and storage of data at any time with effect for the future. You can object to the future collection and storage of your data by Google Analytics by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout.
(7) Data stored by Google at the user and event level that is linked to cookies, user identifiers (e.g., User ID) or advertising IDs (e.g., DoubleClick cookies, Android advertising ID) are anonymized after 26 months or deleted. You can find details on this under the following link: https://support.google.com/analytics/answer/7667196
(8) You can find more information about the use of data by Google as well as settings and opt-out options on Google’s websites: https://www.google.com/intl/de/policies/privacy/partners (“Use of data by Google when using the websites or apps of our partners”), https://www.google.com/policies/technologies/ads (“Use of data for advertising purposes), https://www.google.de/settings/ads (“Managing information that Google uses to show you advertising”).
(1) We use Google Analytics (for details please see above) to form target groups, provided you have given your consent to the use of Google Analytics, in order to show the ads that are displayed within the advertising services of Google and its affiliates only to those users who have either shown an interest in our website or who have certain characteristics (e.g., interests in certain topics or products determined from websites visited) and that we have sent to Google (so-called “remarketing” or “Google Analytics Audiences”).
(2) We use Remarketing Audiences to ensure that our ads correspond to the potential interests of users.
(3) The data is processed on the basis of your consent in accordance with Art. 6 (1) (a) GDPR.
(4) We have entered into a Data Processing Agreement (DPA) in accordance with Art. 28 GDPR for the use of the aforementioned service.
(5) You can find more information about the use of data by Google as well as settings and opt-out options on Google’s websites: https://policies.google.com/technologies/partner-sites (“Use of data by Google when using the websites or apps of our partners”), https://www.google.com/policies/technologies/ads (“Use of data for advertising purposes), https://www.google.de/settings/ads (“Managing information that Google uses to show you advertising”).
(1) This website uses functions of Google Display and Video 360 The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter referred to as “Google”).
(2) We use the Google online marketing service “Display & Video 360” to place ads in the Google advertising network (e.g., in search results, in videos, on websites, etc.). Display & Video 360 differs from other services in that it shows real time advertisements based on your presumed interests. This allows us to show ads for and within our website in a more targeted manner so that we only show you those ads that potentially correspond to their interests. When you are shown an ad for products that you have been viewing on other websites, this is referred to as “remarketing”. For these purposes, upon accessing our websites and other websites on which the Google Advertising Network is active, Google will immediately run a code and so-called (re)marketing tags (invisible graphics or code, also known as "web beacons") will be incorporated into the website. With their help, an individual cookie, i.e., a small file, will be saved on the user’s device (comparable technologies may also be used instead of cookies). This file keeps a record of which websites you have visited, what content you are interested in and what offers you have clicked on, as well as technical information about the browser and operating system, websites that have referred you, access duration, and other information regarding the use of our website.
(3) The above information may also be linked with such information from other sources by Google. If you subsequently visit other websites, you may be shown advertisements tailored to your presumed interests on the basis of your user profile.
(4) Your data is processed pseudonymously within the Google Advertising Network. This means that Google does not store and process, for example, your name or email address but instead processes the relevant data using cookies within the pseudonymous user profile. In other words, from the perspective of Google, the ads are not managed and displayed for a person who is concretely identifiable, but rather for the person with the cookie, irrespective of who this person is. This does not apply if you have expressly permitted Google to process the data without pseudonymization. The information about you collected by Google Marketing Services is transmitted to Google and stored on Google servers in the U.S.
(5) The use of Google Remarketing is based on your consent according to Art. 6 (1) (a) GDPR and Section Art. 5 (3) ePD. The consent can be revoked at any time for the future.
(6) We have entered into a Data Processing Agreement (DPA) in accordance with Art. 28 GDPR for the use of the aforementioned service.
(7) You can find more information about the use of data by Google as well as setting and opt-out options in Google’s privacy policy (https://policies.google.com/technologies/ads)as well as the settings for showing ads by Google (https://adssettings.google.com/authenticated).
(1) This website uses functions of Google Analytics Remarketing. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter referred to as “Google”).
(2) Google Remarketing analyzes your user behavior while visiting our website in order to classify you into certain advertising target groups in order to show you suitable web messages when you visit other online offers (remarketing or retargeting).
(3) Furthermore, the advertising target groups created with Google Remarketing can be linked to Google's cross-device functions. In this way, interest-related, personalized advertising messages that have been adapted to you depending on your previous usage and surfing behavior on one end device (e.g. mobile phone) can also be displayed on another of your end devices (e.g. tablet or PC).
(4) If you have a Google account, you can object to personalized advertising using the following link: https://www.google.com/settings/ads/onweb/
(5) The use of Google Remarketing is based on your consent accor
(6) We have entered into a Data Processing Agreement (DPA) in accordance with Art. 28 GDPR for the use of the aforementioned service.
(7) Further information and the data protection regulations can be found in Google's data protection declaration at: https://policies.google.com/technologies/ads
(1) We use the service "Friendly Captcha" (www.friendlycaptcha.com) on our website. The provider is Friendly Captcha GmbH, Am Anger 3-5, 82237 Wörthsee, Germany.
(2) Friendly Captcha is a protective solution designed to make the use of our website by automated programs and scripts (known as "bots") more difficult.
(3) Friendly Captcha does not set or read any cookies on the visitor's end device. For more information on data protection when using Friendly Captcha, please refer to https://friendlycaptcha.com/legal/privacy-end-users/.
(4) The legal basis for processing is our legitimate interests in protecting our website from abusive access by bots, including spam protection and defense against attacks (e.g., mass requests), based on Article 6 (1) (f) GDPR.
(5) We have entered into a Data Processing Agreement (DPA) in accordance with Art. 28 GDPR for the use of the aforementioned service.
(1) We use the service Lead Gen Forms, provided by LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland.
Lead Gen Forms are ad placements that allow contact forms to be integrated into sponsored content directly on the platform. We use the data you provide there to process your request for information. This data is transmitted to us by LinkedIn.
(2) The processing of the data is based exclusively on your consent according to Art. 6 (1) (a) GDPR. You can revoke this consent for the future at any time. For this purpose, a communication by email to socialmedia@heraeus.com is sufficient. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.
(3) The data you entered will remain with us until you request us to delete it, revoke your consent to store it, or the purpose for storing the data no longer applies (e.g., after we have completed processing your request). Mandatory legal provisions - in particular retention periods - remain unaffected.
(4) The specific purpose of the data processing of the respective Lead Gen Forms is explicitly listed in the context of the advertisement (e.g., sending product information or contacting you for the purpose of answering your inquiry).
(1) We use the service LinkedIn Insight Tag, provided by LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland (hereinafter referred to as “LinkedIn”), to measure conversions.This tool creates a cookie on your web browser. We set the cookie exclusively with your consent in accordance with Section Art. 5 (3) ePD. The processing of the data is based exclusively on your consent (Art. 6 (1) (a) GDPR).
(2) We have entered into a Data Processing Agreement (DPA) in accordance with Art. 28 GDPR for the use of the aforementioned service.
(3) The cookie enables the collection of data regarding LinkedIn member’s visits on our website including the URL, referrer, IP address, device, and browser characteristics (User Agent), and timestamp. The IP addresses are truncated or hashed (when used for reaching LinkedIn members across devices), and LinkedIn members’ direct identifiers are removed within seven days in order to make the data pseudonymous. This remaining pseudonymized data is then deleted within 180 days.
(4) LinkedIn does not share any personal data with us but offers anonymous reports on website audience and display performance.
(5) LinkedIn members can control the use of their personal data for advertising purposes through their account settings: https://www.linkedin.com/psettings/advertising/actions-that-showed-interest
(6) You u can object to the analysis of user behavior and targeted advertising by LinkedIn at the following link: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out
(7) Further information on data protection at LinkedIn can be found in LinkedIn's data protection information: https://www.linkedin.com/legal/privacy-policy
(1) We use the LinkedIn remarketing provided by LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland (hereinafter referred to as “LinkedIn”), to display our advertising to a dedicated target group.
(2) We use LinkedIn to show the advertisements displayed within LinkedIn advertising services and its affiliates only to those users who have also shown an interest in our website or who have certain characteristics (e.g., interests in specific themes or products that are determined from the websites visited), which we submit to LinkedIn (so-called "remarketing"). We use LinkedIn to ensure that our ads correspond to the potential interests of users.
(3) In addition, LinkedIn offers the possibility of retargeting via the Insight Tag. We can use this data to display targeted advertising outside of our website without identifying you as a website visitor.
(4) The processing of the data is based exclusively on your consent (Art. 6 (1) (a) GDPR). You can revoke this consent for the future at any time by changing the cookie settings: https://www.heraeus-group.com/en/services/cookie-information/
(5) LinkedIn members can control the use of their personal data for advertising purposes through their account settings: https://www.linkedin.com/psettings/advertising/actions-that-showed-interest
(6) Further information on data protection at LinkedIn can be found in LinkedIn's data protection information: https://www.linkedin.com/legal/privacy-policy
(1) We use the Microsoft Dynamics 365 Cloud for Marketing automation system provided by Microsoft Deutschland GmbH, Walter-Gropius-Straße 5, 80807 Munich, Germany (hereinafter referred to as “Microsoft”) to carry out marketing campaigns, for analysis purposes and for target group-specific contact with customers and potential customers. The data is processed within the European Union.
(2) In particular, we use the system to send email communications (e.g., in connection with the provision of downloads), for event management (e.g., to manage event participants) and to provide landing pages and contact forms.
(3) The use of Microsoft and the system, the collection and analysis of statistics and the logging of the registration procedure for communication by email are carried out based on your consent to receive email communication via Microsoft Dynamics 365 Cloud for Marketing according to Art. 6 (1) (a) GDPR, according to Art. 6 (1) (f) GDPR regarding the download of Whitepapers and according to Section Art. 5 (3) ePD regarding the use of cookies. The consent can be revoked at any time for the future. We are interested in a user-friendly and secure system that both serves our business interests and also meets the expectations of users.
(4) We have entered into a Data Processing Agreement (DPA) in accordance with Art. 28 GDPR for the use of the aforementioned service.
System components integrated in our website (e.g., forms) use so-called “cookies” that are stored on the user’s computer and enable us to analyze the use of the website.
(5) In particular, the following information is collected: client ID, geographical location, browser type, duration of the visit and pages accessed.
(6) Pseudonymized email tracking: The statistical information collected also includes whether the newsletter was opened, when it was opened, and which links you clicked on. While this information can technically be attributed to individual newsletter recipients, the analysis of personal data has been deactivated and information about newsletter recipients is only analyzed pseudonymously and cannot be decrypted and attributed to individual users.
(7) Double opt-in and recording of data: Subscribing to our newsletter is subject to a so-called double opt-in process. This means that after subscribing for our newsletter you receive an email in which you are asked to confirm your subscription. Such confirmation is necessary to ensure that people do not subscribe using someone else’s email address. The newsletter subscription is logged so the subscription process can be verified in accordance with legal requirements. This includes recording the date and time of the subscription and the confirmation as well as the IP address. The changes to your data saved by the email marketing service provider are also logged.
(8) Unsubscribe: You can unsubscribe from the newsletter at any time, i.e., you can revoke your consent to receive it. There is an unsubscribe link at the end of each newsletter. Your personal data that has been processed in connection with the mailing of the newsletter will be deleted after you unsubscribe.
(9) Further data privacy information can be found in the Microsoft privacy policy at https://privacy.microsoft.com/en-US/privacystatement
(10) Further information about the use of cookies in connection with the system can be found at https://docs.microsoft.com/en-US/dynamics365/marketing/cookies
(1) We embed videos from the YouTube website. The operator of the YouTube is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.
(2) When you visit a page of our website in which a YouTube video is embedded, YouTube is technically informed which of our pages you have visited.
(3) YouTube also uses technologies that make it possible to obtain information about visitors to this website. This information is used, among other things, to compile video statistics in order to improve the user-friendliness of the website and prevent attempted fraud.
(4) If you are logged into your YouTube account while visiting our site, you enable YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account.
(5) We use YouTube based on our legitimate interest in an appealing presentation of our website in accordance with Art. 6(1)(f) GDPR. If a corresponding consent has been given, the processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and Section Art. 5 (3) ePD, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g., device fingerprinting) within the meaning of the TTDSG. This consent can be revoked at any time with effect for the future. Further information on data processing by YouTube can be found in YouTube's data protection regulations: https://policies.google.com/privacy?hl=en
(1) We embed videos from the Wistia website. The operator of Wistia is Wistia, Inc. 120 Brookline St Cambridge, MA, 02139-4503 United States.
(2) When you visit a page of our website in which a Wistia video is embedded, Wistia automatically receives and records information on their server logs including data related to media viewing, listening to, or accessing (including when you stop and start media, how many and which media of a particular Wistia customer you watched, and how many times you watched, listened to, or accessed particular media), data related to use of Wistia services, IP address, device, “cookie” information, and the page you requested.
(3) We use Wistia based on our legitimate interest in an appealing presentation of our website in accordance with Art. 6 (1) (f) GDPR. If a corresponding consent has been given, the processing is carried out exclusively on the basis of Art. 6 (1) (a) GDPR and Section Art. 5 (3) ePD, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g., device fingerprinting) within the meaning of the TTDSG. This consent can be revoked at any time with effect for the future.
(4) Further information on data processing by Wistia can be found in Wistia’s data protection regulations: https://wistia.com/privacy
(5) The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link: https://www.dataprivacyframework.gov/s/participant-search/participantdetail
(1) We use the Microsoft Dynamics 365 CRM system from Microsoft Corporation (One Microsoft Way, Redmond, WA 98052-6399, United States (hereinafter referred to as “Microsoft”) as a cloud service, i.e., the data is processed at Microsoft data centers.
(2) We use your data solely for the technical processing of requests and we do not disclose the data to third parties.
(3) In particular, we use the system to manage customers and prospective customers (leads) and to process user requests faster and more efficiently. The use of the system is based on our legitimate interest in accordance with Art. 6 (1) (f) GDPR.
(4) We have entered into a Data Processing Agreement (DPA) in accordance with Art. 28 GDPR for the use of the aforementioned service.
(5) The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link: https://www.dataprivacyframework.gov/s/participant-search/participantdetail
(6) Further data privacy information can be found in the Microsoft privacy policy at https://privacy.microsoft.com/en-US/privacystatement
(1) We maintain several presences in social networks and platforms in order to be able to communicate with active customers, interested parties and users who are active there and to provide information to users there about our services.
(2) Please note that user data may be processed outside of the European Union and Switzerland. This may imply risks for users because, for example, it could be more difficult to enforce user rights.
(3) In addition, user data is generally processed for market research and advertising purposes. For example, user behavior and the resulting information about the user’s interests can be used to create user profiles. The user profiles can, in turn, be used to place advertisements, for example, within and outside of platforms that are supposedly in line with user interests. For these purposes, cookies that record the user’s behavior and interests are generally stored on the user’s computer. In addition, data can also be stored in the user profiles separately from the users' devices (in particular if the users are members of the relevant platforms and are logged in to them).
(4) The personal data of users is processed on the basis of our legitimate interest in accordance with Art. 6 (1) (f) GDPR in providing effecting information to users and communicating with users. If the users are asked to consent to data processing by the respective providers (i.e., give their consent, for example, by clicking a check box or pressing a button), the legal basis of the processing is consent according to Art. 6 (1) (a) GDPR.
(5) For a detailed overview of the processing and opt-out options discussed in this paragraph, see the information from the provider in the following links:
Facebook / Instagram (Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Irland)
Google / YouTube (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland)
X (Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, United States)
LinkedIn (LinkedIn Ireland Unlimited Company Wilton Place, Dublin 2, Ireland)
XING (XING AG, Dammtorstraße 29-32, 20354 Hamburg, Germany)
Please note that if you are looking for information or asserting your rights, it is best to contact the respective provider directly. Only the providers have access to your data and can take appropriate measures and provide information. You can contact us if you still need assistance.
(1) We collect feedback from our customers at regular intervals and on various occasions. We use your data to contact you to ask you to take part in the survey. Participation in customer surveys is always voluntary.
(2) We use the following survey tools (data processors) to conduct customer surveys:
(3) The legal basis for data processing is out legitimate interest in accordance with Art. 6 (1) (f) GDPR.
(4) We have entered into a Data Processing Agreement (DPA) in accordance with Art. 28 GDPR for the use of the aforementioned service.
(5) For the purpose of conducting the survey, in most cases we create an ID for your questionnaire, through which we can assign your answers to a specific process and thus usually also to your person. In doing so, we do not transmit your personal data to the provider of the survey tool. If the invitation to the survey already takes place via the provider's software, we transmit your business contact data to the provider in advance: First name, last name, company name, e-mail address.
(6) Personal data, e.g., your interest in products, your assessment of your experience with Heraeus or your telephone number for queries, may also be collected in the course of the survey. We will use your answers to continuously improve our offer - if necessary, also in cooperation with you. In the course of this, we will contact you - if there is a reason to do so, for example because you have expressed a wish, a suggestion or an expectation. If, as part of the survey, you take part in a raffle offered by us, we may also use your data to contact you as part of the raffle in order to inform you of any prize that may have been won and to coordinate the further procedure in this regard with you.
(7) If you would like your answers to be deleted after the survey has started or even after you have sent them, you can inform us of this at any time - for example, in response to your invitation to the survey. We will then immediately delete your answers from the survey tool and - provided they have been forwarded and there are no legal requirements to the contrary - from our systems. Irrespective of this, your data will be deleted at the latest in accordance with the statutory deletion periods stored in our systems.
(1) We collect feedback from our customers at regular intervals and on various occasions. We use your data to contact you to ask you to take part in the survey. Participation in customer surveys is always voluntary.
(2) We use the following survey tools (data processors) to conduct customer surveys:
(3) The legal basis for data processing is out legitimate interest in accordance with Art. 6 (1) (f) GDPR.
(4) We have entered into a Data Processing Agreement (DPA) in accordance with Art. 28 GDPR for the use of the aforementioned service.
(5) For the purpose of conducting the survey, in most cases we create an ID for your questionnaire, through which we can assign your answers to a specific process and thus usually also to your person. In doing so, we do not transmit your personal data to the provider of the survey tool. If the invitation to the survey already takes place via the provider's software, we transmit your business contact data to the provider in advance: First name, last name, company name, e-mail address.
(6) Personal data, e.g., your interest in products, your assessment of your experience with Heraeus or your telephone number for queries, may also be collected in the course of the survey. We will use your answers to continuously improve our offer - if necessary, also in cooperation with you. In the course of this, we will contact you - if there is a reason to do so, for example because you have expressed a wish, a suggestion or an expectation. If, as part of the survey, you take part in a raffle offered by us, we may also use your data to contact you as part of the raffle in order to inform you of any prize that may have been won and to coordinate the further procedure in this regard with you.
(7) If you would like your answers to be deleted after the survey has started or even after you have sent them, you can inform us of this at any time - for example, in response to your invitation to the survey. We will then immediately delete your answers from the survey tool and - provided they have been forwarded and there are no legal requirements to the contrary - from our systems. Irrespective of this, your data will be deleted at the latest in accordance with the statutory deletion periods stored in our systems.
(1) We reserve the right to change the privacy policy in order to adapt to changes in the legal situation or to changes in our services and data processing. However, this only applies to policies regarding data processing.
(2) If the consent of the user is required or if elements of the privacy policy contain components of the contract agreed the user, the changes will only be made with the user's consent.
(3) Users are requested to familiarize themselves regularly with the content of the privacy policy.
Last updated: November 2023
Version: Heraeus-Group-web-1.0